FAQs
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
As most pieces are made to order, processing time can take up to 1-2 weeks before shipping out, depending on the style and the busy season.
For international orders, packages will be shipped via Canada Post which usually takes about 10-25 business days to arrive.
Express shipping may be available.
Toronto: Standard shipping time estimates to 1-3 business days, depending on the chosen shipping preference and the season.
Outside Toronto: It normally takes 3-10 business days, depending on your location, shipping preference, and season (Christmas times usually takes longer)
PAYMENT METHOD?
We accept payment through Paypal, Visa, Mastercard, American Express, JCB, Discover and UnionPay brands.
Once payment is received, we will pack your order and ship it providing you your shipment details.
SHIPPING METHOD?
As our brand is based in Toronto, Canada, packages will be shipped via Canada Post for Domestic, US, and International.
CUSTOMS DUTIES AND TAXES
We are not responsible for any charges that may be subject to a charge when an order is shipped internationally, customers are responsible for customs duties and taxes. If the item/s will not be collected or the duties and taxes are not paid for a certain period of time, the item/s will get back to the original shipping address. If that is the case, there will be a 15% restocking fee.
For all order related questions, press, and other inquiries, contact isecai.world@gmail.com